{"id":44,"date":"2024-07-22T06:26:11","date_gmt":"2024-07-22T06:26:11","guid":{"rendered":"https:\/\/ttppottery.com\/?page_id=44"},"modified":"2024-07-22T06:33:37","modified_gmt":"2024-07-22T06:33:37","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/ttppottery.com\/?page_id=44","title":{"rendered":"CUSTOMER SUPPORT"},"content":{"rendered":"\n<div class=\"slider-wrapper relative\" id=\"slider-22895397\" >\n    <div class=\"slider slider-nav-circle slider-nav-large slider-nav-light slider-style-normal\"\n        data-flickity-options='{\n            \"cellAlign\": \"center\",\n            \"imagesLoaded\": true,\n            \"lazyLoad\": 1,\n            \"freeScroll\": false,\n            \"wrapAround\": true,\n            \"autoPlay\": 6000,\n            \"pauseAutoPlayOnHover\" : true,\n            \"prevNextButtons\": true,\n            \"contain\" : true,\n            \"adaptiveHeight\" : true,\n            \"dragThreshold\" : 10,\n            \"percentPosition\": true,\n            \"pageDots\": true,\n            \"rightToLeft\": false,\n            \"draggable\": true,\n            \"selectedAttraction\": 0.1,\n            \"parallax\" : 0,\n            \"friction\": 0.6        }'\n        >\n        \n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_2023987652\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"510\" src=\"https:\/\/ttppottery.com\/wp-content\/uploads\/2024\/07\/art14.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/ttppottery.com\/wp-content\/uploads\/2024\/07\/art14.jpg 1400w, https:\/\/ttppottery.com\/wp-content\/uploads\/2024\/07\/art14-600x300.jpg 600w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_2023987652 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n     <\/div>\n\n     <div class=\"loading-spin dark large centered\"><\/div>\n\n\t<\/div>\n\n\n\n\t<section class=\"section\" id=\"section_336015595\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t\n\t\t\t<ul class=\"nav nav-tabs nav-uppercase nav-size-normal nav-center\" role=\"tablist\"><li id=\"tab-our-bank-details\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_our-bank-details\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_our-bank-details\"><span>Our Bank details<\/span><\/a><\/li>\n<li id=\"tab-samples,-quotation,-allowance-and-delivery\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_samples,-quotation,-allowance-and-delivery\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_samples,-quotation,-allowance-and-delivery\"><span>Samples, Quotation, Allowance and delivery<\/span><\/a><\/li>\n<li id=\"tab-payment-terms\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_payment-terms\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_payment-terms\"><span>Payment terms<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_our-bank-details\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-our-bank-details\">\n\n<h3><strong>A) Sacombank<\/strong><\/h3>\n<p><strong>Company Name:<\/strong> TAN TOAN PHAT Co., Ltd.<\/p>\n<p><strong>Beneficiary Name:<\/strong> TAN TOAN PHAT Co., Ltd.<\/p>\n<p><strong>Address:<\/strong> \u0110\u01b0\u1eddng DX10, Khu 6, \u1ea4p H\u00f3a Nh\u1ef1t, X\u00e3 T\u00e2n V\u0129nh Hi\u1ec7p, Th\u1ecb X\u00e3 T\u00e2n Uy\u00ean, T\u1ec9nh B\u00ecnh D\u01b0\u01a1ng, Vi\u1ec7t Nam<\/p>\n<p><strong>Account Number:<\/strong> 050003619491<\/p>\n<p><strong>Swift Code:<\/strong> SGTTVNVX<\/p>\n<p><strong>Chips UIP:<\/strong> 364442<\/p>\n<p><strong>Bank name:<\/strong> Sai Gon Thuong Tin Commercial Joint Stock Bank &#8211; Binh Duong Branch<\/p>\n<p><strong>Bank address:<\/strong> 431 Binh Duong Boulevard, Phu Cuong Ward, Thu Dau Mot Town, Binh Duong Province, Vietnam.<\/p>\n<h3><strong>B) Incombank<\/strong><\/h3>\n<p><strong>Company Name:<\/strong> TAN TOAN PHAT Co., Ltd.<\/p>\n<p><strong>Beneficiary Name:<\/strong> TAN TOAN PHAT Co., Ltd.<\/p>\n<p><strong>Address:<\/strong> \u0110\u01b0\u1eddng DX10, Khu 6, \u1ea4p H\u00f3a Nh\u1ef1t, X\u00e3 T\u00e2n V\u0129nh Hi\u1ec7p, Th\u1ecb X\u00e3 T\u00e2n Uy\u00ean, T\u1ec9nh B\u00ecnh D\u01b0\u01a1ng, Vi\u1ec7t Nam<\/p>\n<p><strong>Account number:<\/strong> 10202-000007024-4<\/p>\n<p><strong>Swift Code:<\/strong> ICBVVNVX640<\/p>\n<p><strong>Bank Name:<\/strong> Industrial and commercial bank of Vietnam _ Binh Duong branch<\/p>\n<p><strong>Bank address:<\/strong> 330 Binh Duong boulevard, Hiep Thanh ward, Thu Dau Mot town, Binh Duong province, Viet Nam.<\/p>\n\n<\/div>\n<div id=\"tab_samples,-quotation,-allowance-and-delivery\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-samples,-quotation,-allowance-and-delivery\">\n\n<p><strong>Quotation &amp; Proforma invoice<\/strong><\/p>\n<p>Enclosed pictures and full details of\u00a0 products will be presented to you within 8 hours of working day as soon as we receive your inquiry. All prices are quoted basing on standard of packing methods in the currency of USD in term ofF.O.BHo chi minh CityPort(Incoterms 2000). Discount is also considered for large orders of more than 10x40DC.<\/p>\n<p><strong>Dimension and colour<\/strong><\/p>\n<p>Since all products are hand-made and fired in wooden kilns, normal tolerance of +\/-5% in dimensions and variation of color are expected.<\/p>\n<p>For any items requested by Customers and if those items is not in our availability, we need full detailed instructions and specifications to process.<\/p>\n<p><strong>Lead time<\/strong><\/p>\n<p>The lead-time of production is normally 60 days to 75 days for the 1st shipment, and 40 days to 55 days for re-orders. Depending on the designs and colors of products, this can be arranged earlier.<\/p>\n\n<\/div>\n<div id=\"tab_payment-terms\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-payment-terms\">\n\n<p>In order to make more convenience for Customers in payment we can accept both kinds of payment:<\/p>\n<p><strong>1. By Irrevocable Letter of Credit at sight (L\/C)<\/strong><\/p>\n<table border=\"0\">\n<tbody>\n<tr>\n<td>\u00a0\u00a0\u00a0\u00a0\u00a0<\/td>\n<td>+Establishment of irrevocable letter of credit to our bank account with +\/-\u00a0\u00a0 10% variance allowed. +The L\/C must be opened and confirmed after one week of order confirmation.\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>2. By Telegraphic Transfer (T\/T)\u00a0<\/strong><\/p>\n<table border=\"0\">\n<tbody>\n<tr>\n<td>\u00a0<\/td>\n<td>\n<p>+ 30% deposit has to be done after confirmation of order<\/p>\n<p>+ The balance of Commercial Invoice amount will be paid within 3 working days against documents. Documents will be\u00a0sent via Express, Fax or E-mail under Customers\u2019 advices after receiving payment receipt.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n<\/div><\/div><\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_336015595 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-44","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ttppottery.com\/index.php?rest_route=\/wp\/v2\/pages\/44","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ttppottery.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ttppottery.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ttppottery.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ttppottery.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=44"}],"version-history":[{"count":3,"href":"https:\/\/ttppottery.com\/index.php?rest_route=\/wp\/v2\/pages\/44\/revisions"}],"predecessor-version":[{"id":49,"href":"https:\/\/ttppottery.com\/index.php?rest_route=\/wp\/v2\/pages\/44\/revisions\/49"}],"wp:attachment":[{"href":"https:\/\/ttppottery.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=44"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}